Course Key Communication Skills
The 3-day package of Key Communication Skills courses contains 3 soft skills and personal development courses: Construct...
The 3-day package of Key Communication Skills courses contains 3 soft skills and personal development courses:
- Constructive problem and conflict solving
- Assertive communication
- Stress management and building resilience
The trainings are tailored for labor market services workers in accordance with the goals of modernization of labor market services, with the intention of increasing communication skills, psychological resilience and work effectiveness. We place emphasis on practical training of real situations from practice, minimum theory and maximum usable skills. Participants immediately try new procedures and leave with specific tools for everyday communication.
Minimum input knowledge
No special skills are required. The training package is primarily intended for employment services workers at all levels.
Course dates Key Communication Skills
Daily courses (3 days): 09:00 - 15:00
Course price: 609.76 / 750.00 EUR
without VAT / incl. VAT
This course can be completed free of charge within the support program for ZoZ employed applicants.
If you are interested in attending the course free of charge, you can find more information at the following link:
Training syllabus Key Communication Skills
Part 1 Constructive Problem and Conflict Solving - Key Conversations in Our Practice
Working with Emotions
- one's own, and emotions of colleagues, clients
Paul Gilbert: Compassion Therapy
- three systems of emotion regulation
Motivation
- toward the desired change of behavior (me, colleague, client)
Conflict Management
- Kim Scott: Concept of radical candor:
- Radical candor, ruinous empathy, manipulative insincerity, obnoxious aggression
Performance Conversations
- , feedback
Conversations About Improving Processes and Cooperation
Conversations About Workload
Conversations About Managing Stress
- (me, client, colleague)
Conversations About Changes
- (me, client, colleague)
Solving Model and Real Situations from Participants' Lives
Part 2 - Assertive Communication
How Best to Express
- your feelings, needs, opinions - directly, clearly and politely
Positive Psychology
- : What behavior prevails in my life?
- Passivity? Assertiveness? Aggressiveness? What are the advantages/disadvantages of their "use"
Assertive Techniques
- How to work on self-regulation. How to regulate your emotions and keep impulsiveness under control so that we can manage everyday small things and save energy for solving essential problems.
Solving Model and Real Situations from Participants' Lives
Part 3 Stress Management and Building Resilience
Resilience and Stress Management:
- - Psychological and mental resilience, inner strength that enables us to manage changes, life challenges, goals, failures and come out of these situations strengthened.
Four Pillars of Resilience
"Psychological Immune System"
Performance and Stress
- - What stress is: positives/negatives
Burnout and Its Stages
Stress Triggers at the Workplace
Building Personal Resilience
First Aid in Stressful Situations
How to Understand and Work with Anxiety and Fear
- Anxiety and fear (difference)
- When I can manage on my own, when to seek professional help
- Why we tend toward negativity
- Why we are afraid not to be afraid
How to Reduce Threats
- (real and unreal), strengthen my real resources that allow me to face threats
How to Face Challenges Dealing with Changes
- - helping oneself and others in managing changes
How to Make Decisions in Times of Uncertainty
Coping Strategies for Managing Changes
Output knowledge
Improving the ability to communicate clearly and calmly with clients and colleagues, reduce escalation of conflicts and manage changes and s...
Improving the ability to communicate clearly and calmly with clients and colleagues, reduce escalation of conflicts and manage changes and stress in everyday practice. Strengthening assertive communication of labor market services workers in demanding conversations with clients and in team cooperation. Also improving the ability to manage stressful situations and learn to face challenges.
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