Course Communication Academy - Key Skills
The modular training program Communication Academy is focused on developing key communication and interpersonal skills....
The modular training program Communication Academy is focused on developing key communication and interpersonal skills. It will provide you with tools for building and maintaining positive and productive relationships in the workplace, as well as increasing the effectiveness of team cooperation. Developed communication and interpersonal skills create the difference between an average employee and an excellent team member. At the Communication Academy, you will complete 3 modules of communication trainings over 3 days. Effective communication is focused on developing participants' personal characteristics and planning the development of their communication skills. Assertive communication, as a set of rules for discussing factual issues, makes it possible to express one's own positions non-violently, kindly, and at the same time openly and decisively, and not to hide the intention to achieve one's goal. Professional telephone and e-mail communication will make it possible to learn useful processes of telephone and e-mail communication as well as the effective use of professional communication skills. Note: The modular training program contains more training days, with a time gap between them. The listed dates are the start dates of the program. For information about the dates of individual program modules, please contact us.
Minimum input knowledge
No special knowledge is expected.
Course dates Communication Academy - Key Skills
Course price: 637.00 / 783.51 EUR
without VAT / incl. VAT
This course can be completed free of charge within the support program for ZoZ employed applicants.
If you are interested in attending the course free of charge, you can find more information at the following link:
The manual is included in the training price.
Training syllabus Communication Academy - Key Skills
Module 1: Effective Communication:
Communication, Transfer of Meaning and Communication Barriers:
- principles of the communication process types of communication and their prerequisites communication model and communication effect
Tools of Effective Communication:
- the most frequent causes of misunderstandings and tools for solving them identification of the meaning and expression of communication expressions of participation and interest in conversation active listening (training) nonverbal communication (facial expressions, eye contact, handshake, posture)
Situational Communication:
- communication in stressful situations assertiveness in conflict resolution and the art of saying "No!" communication techniques for providing feedback and constructive criticism personal development planning
Module 2: Assertive Communication:
What Assertiveness, Aggression and Submissiveness Are
Philosophy of Assertiveness, Assertive Rights and Techniques
Types of Reactions, Comparison of Assertive and Non-assertive Behavior, Their Advantages and Disadvantages
Module 3: Professional Telephone and E-mail Communication:
Professional Telephoning
- Structure of self-introduction Most frequent mistakes in telephoning Preparation for telephoning: arguments, questions
Conversation: Typology of Callers, How to Recognize Them, Ways of Dealing with Them
- Communication styles, how to recognize them and how to telephone with them Negotiation techniques for a telephone conversation Nonverbal communication during telephoning
Conclusion: Summary, Motivational Phrases, Farewell
- Paraphrases and summaries Motivational phrases, reference to activity after the conversation ends Evaluation of the phone call
Professional E-mail Communication
- Rules for writing messages Most frequent mistakes in writing messages Recommendations for message structure
Handling Crisis Messages
- Providing information by e-mail Complaints and claims How to write an effective e-mail
Output knowledge
By completing the modular trainings of the Communication Academy, you will gain orientation in the possibilities of passing on information a...
By completing the modular trainings of the Communication Academy, you will gain orientation in the possibilities of passing on information and acquire communication skills thanks to which you will improve your abilities in communication, achieving goals, as well as understanding the statements of others. Each participant receives study materials for the training topics and, after completing the education, receives a Certificate of Course Completion.
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