Course Communication Skills for Assistants
Do you know "Who is Who" in your company? And we do not mean the level of seniority or job position. If you want to find...
Do you know "Who is Who" in your company? And we do not mean the level of seniority or job position. If you want to find out, come to the course for assistants, where we will help you understand first yourself, then your surroundings and, based on what is found, choose the right approach. Through a simple typological analysis, you will better understand your own reactions and easily orient yourself in the needs of your surroundings. We will talk about the principles of interpersonal communication, which is the key to creating a helpful and friendly working atmosphere. We will help you find the right approach to superiors, colleagues, visitors or business partners, which will lead to the desired result of your work. Knowledge of business etiquette will guide you without problems through situations in your office without having to hesitate about how to behave in a given situation. It will underline your professionalism and you will provide your surroundings with the right image of you and your company.
Minimum input knowledge
No specific input knowledge is assumed.
Course dates Communication Skills for Assistants
Daily courses (1 day): 09:00 - 15:00
Weekend courses (1 day): 09:00 - 15:00
Course price: 191.00 / 234.93 EUR
without VAT / incl. VAT
The manual is included in the training price.
Training syllabus Communication Skills for Assistants
Correct, Helpful Communication as the Basis for Creating Healthy Interpersonal Relationships in the Workplace
- Communication process Building trust and persuasiveness Communication channels (emphasis on unity: verbal, vocal and nonverbal communication) Communication (personal, remote: e-mail, telephone)
Personality Typology
- Personality typology according to four types of energy, temperament, Personality test, Why we get along better with some people and not with others. Practical advice and instructions on how to work with differences, How to recognize what someone needs and, based on what is found, choose a suitable type of communication Similarity/difference of communication between individual personality types, Application of typology principles in various aspects of assistant work
Professional Behavior, Business Etiquette
- Principles of polite behavior, etiquette and ethics in the workplace
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