Course Assertive Communication
Assertive communication is a set of rules for discussing factual issues, with a factual attitude toward them and toward...
Assertive communication is a set of rules for discussing factual issues, with a factual attitude toward them and toward the partner. In it, one's own positions are expressed non-violently, kindly, but openly and decisively, and the aim of achieving one's goal is not hidden. It forms the basis of factual managerial negotiation, business negotiation and problem solving. That is precisely why this course is also focused on self-assertion, self-confidence, a positive approach to duties and successful handling of tasks, as well as conflict-free dealings with problematic people. Practical skills of assertive communication are offered by the two-day course - Assertive Communication in Practice.
Minimum input knowledge
No specific input knowledge is assumed.
Course dates Assertive Communication
Daily courses (1 day): 09:00 - 15:00
Course price: 189.00 / 232.47 EUR
without VAT / incl. VAT
The manual is included in the training price.
Training syllabus Assertive Communication
Definition of Assertiveness
- What assertiveness, aggression and submissiveness are
Philosophy of Assertiveness
- assertive rights and techniques, risks of non-assertive/passive, aggressive/manipulative behavior, emergence of contradictions and conflicts, behavior in limiting situations
Types of Reactions
- comparison of assertive and non-assertive behavior, advantages and disadvantages
Types of Conflicts and Options for Resolving Them
- Ability to say "no", ask for a favor, accept praise, criticism, etc. Managing emotionally tense situations through assertive techniques
Modeling Situations and Practicing Problem Situations
- short theoretical inputs, modeling situations, questionnaire methods, guided discussion, extensive feedback...
Output knowledge
You will learn to communicate with people as equal partners, gain healthy self-confidence and confidence, and handle aggressive and conflict...
You will learn to communicate with people as equal partners, gain healthy self-confidence and confidence, and handle aggressive and conflict-prone people. You will learn to manage everyday duties without stress and apply autogenic training. The course is carried out on the basis of interaction, through illustrative examples and model situations, so that you learn to communicate with people at all levels and handle even unexpected situations. Each participant receives training materials of approximately 30 pages on the training topics and, after completing the training, receives a Certificate of Course Completion.
Recommended courses after completing Assertive Communication
Show all courses from category Communication skills
Contact us
If you need a custom date, group training, or help choosing the right course, contact Macrosoft directly. We will help you with the next step.
Need more details?
Open the contact page for a full enquiry flow, company billing details, and directions to the training centre.
Course Reviews Assertive Communication
Average rating