Course Business Communication in Practice
Course description is not available yet.
Minimum input knowledge
No entry knowledge is required
Course dates Business Communication in Practice
Daily courses (2 days): 09:00 - 15:00
Course price: 340.00 / 418.20 EUR
without VAT / incl. VAT
The manual is included in the training price.
Training syllabus Business Communication in Practice
Day 1 of Training
Identification of Own Intrapersonal Style
Importance of Communication for a Relationship
Basics of the Communication Process
Communication Model
Types of Communication
- verbal communication vocal communication nonverbal communication alignment and credibility
Art of Listening
Art of Asking Questions
Discovering Differences and Handling Them Correctly
Conversation
- expression of participation and interest in the conversation
Questionnaire Methods, Guided Discussion, Model Situations and Practice of Communication Leading to Desired Behavior, Short Theoretical Inputs
Day 2 of Training
How Misunderstanding Arises
- factual and emotional aspect of communication communication square use of assertiveness in conflict resolution expressing one's feelings and thoughts setting boundaries between private and professional life
Business Protocol - Marginally
Differences in Communication
- between genders between generations (gen. 'X', 'Y', 'Z') between extroverts, introverts between employees at different hierarchical levels of the organization
Questionnaire Methods, Guided Discussion, Model Situations and Practice of Communication Leading to Desired Behavior, Short Theoretical Inputs
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