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Business training
Category overview
MACROSOFT Business Training
In the Business Training category, we offer a wide selection of courses that will enhance your professional and personal qualities in business and negotiation. We offer knowledge, inspiration, but we try to go into the depths of every issue.
From our extensive offer, you can choose a specific topic, or compile a training program according to the competencies you need to strengthen in your own or in the organization. We are also available for individual consultations or coaching.
You will find the training syllabi for each individual course.
The most popular courses in this category are:
Professional Buyer - Professional Buyer training is intended for purchasing staff, individual buyers, and employees who are authorization for any purchase.
Salesman and First Contact Worker - Salesman and First Contact Worker Training is intended for salespeople and retail workers, first contact staff in services and all those dedicated to customer service.
Practical Business Skills - Your Customer Success - Training Practical business skills - Your success with the customer includes all the essential steps of business negotiations, which in a real situation often take place over a longer period of time. We sell not only a specific product, but also ideas, projects, ourselves. The offer is great and sold by everyone! The question is how to sell for others to buy. It is not enough just to present your product. We must be able to ask questions, analyze them, create a concrete solution, realize who our client is - the person who makes the decisions. Today, it is no longer enough to just say that our company or products are the best.
The advantage of database training in Macrosoft s.r.o. is that there are usually smaller groups of trainees. Experienced lecturers are a guarantee of thorough adoption of the curriculum with emphasis on the needs of clients. During the training, of course, there is also room for questions that interest clients in practice. Other benefits that our clients appreciate include comfortable, bright and spacious training rooms, as well as refreshments during breaks.
At the end of the course, which takes place in a relaxed atmosphere, each participant will receive a Macrosoft Training Graduate Certificate. Macrosoft certifications are widely accepted by employers, including large organizations and companies.
Contents
Active courses: 6
Price incl. VAT
783.51 €
Current VAT 23%
Duration
Day: 3 days · Evening: 6 days · Weekend: 3 days
Course overview
The 3-day Academy of Business and Sales program consists of the courses: Practical Business Skills, Negotiation Skills, Presentation Skills. By completing the course, you will gain a comprehensive overview of the formal and content side of business conversations. You will find out what is important in a specific stage of business communication and understand the principles of customer decision-making. You will practice communication tools for conducting business conversations and presentations, and gain practical skills in managing critical situations that may occur during business conversations. Note: The modular training program contains 3 training days, between which there is a time interval. The listed dates determine the start of the course. For information about the dates of individual program modules, please contact us.
Minimum input knowledge
No special knowledge is expected.
Output knowledge
The graduate will master the basics of successful negotiation, conducting business conversations and persuasive presentation of products and solutions.
Training syllabus
Module 1: Practical Business Skills:
- structure and phases of a business conversation negotiation techniques and tactics, behavior change techniques, identification of customer needs, active listening, basic types of negotiators and partners and their estimation, uncovering untruths and tactical "tricks", pressure tactics and defense against them, handling unfair tricks, handling objections, types of objections, using objections to support sales creating, reading and using buying signals to close a deal paths to agreement based on the principles of satisfying both parties
Module 2: Negotiation Skills:
- Negotiation: what it is and what it is not characteristics of negotiation and business negotiations, approaches important stages of negotiation
Preparation for a Meeting
- obtaining information about the client setting negotiation conditions (place, time, participants) identification of the client's negotiation position and estimation of negotiation approaches definition of maximum, minimum and optimum negotiation result tuning out personality blocks and gaining motivation and confidence before the meeting
Meeting: First Contact
- what is important at the first meeting? how to create the best "first impression" introductory rituals and primary calibration of the partner non-verbal communication: use of space, position, seating 1. what a handshake says 2. postures 3. gaze and facial expressions 4. proxemics of the environment partner calibration: positional response identification of the client's negotiation style
Meeting: Business Conversation
- Techniques for starting business conversations 1. "small talk" 2. questions and the way they are asked Monitoring speaking style and identifying the type of negotiator Verbal mirroring, starting style of argumentation Active listening techniques Conversation with the client: 1. arousing interest and creating client needs 2. working with silence 3. concessions, offers and rules for their use 4. negotiation techniques 5. handling objections 6. crisis situations in a conversation and tools for resolving them
Self-Defense in Negotiation
- how to identify manipulation in a conversation clarification of meanings (generalization, reduction or simplification of meaning) assertiveness and work with an aggressive client negotiator psychohygiene
Activities Focused on Skills Training
- role plays, discussions, dialogues
Module 3: Presentation Skills:
- forms and elements of a presentation how to make a good first impression during a presentation target group - listeners and their styles of processing information presentation structure - introduction, core, conclusion how to formulate your thoughts concisely visual aids - principles of information visualization presenting yourself - verbal and non-verbal expression how to respond to questions from the audience confidence during presentation - how to present and defend your solution convincingly what to do and what not to do during presentations action plan: increasing the level of your own presenting.
Price incl. VAT
1 220.80 €
Current VAT 23%
Duration
Day: 5 days · Evening: 10 days · Weekend: 5 days
Course overview
The 5-day Academy of Business and Sales program consists of the courses: Practical Business Skills, Negotiation Skills, Presentation Skills, Professional Telephone and E-mail Communication, Assertive Communication. By completing the course package, you will gain a comprehensive overview of the formal and content aspects of sales conversations. You will find out what is important in a specific stage of business communication and understand the principles of customer decision-making. You will train communication tools for conducting sales conversations and presentations, and gain practical skills in managing critical situations that may occur during sales conversations. The package also includes assertive negotiation training as well as professional e-mail and telephone communication. Note: The modular training program contains 5 training days, with a time gap between them. The listed dates determine the start of the course. For information about the dates of individual program modules, please contact us.
Minimum input knowledge
No special knowledge is expected.
Output knowledge
The graduate will master the basics of successful negotiation, conducting sales conversations and persuasive presentation of products and solutions. They will also master the principles of correct telephone and email communication and assertiveness in dealings.
Training syllabus
Module 1: Practical Business Skills:
- structure and phases of a sales conversation negotiation techniques and tactics, behavior change techniques, identification of customer needs, active listening, basic types of negotiators and partners and their estimation, uncovering untruth and tactical tricks, pressure tactics and defense against them, handling unfair tricks, handling objections, types of objections, use of objections to support sales creation, reading and use of buying signals to close a deal paths to agreement based on the principles of satisfying both parties
Module 2: Negotiation Skills:
- Negotiation: what it is and what it is not characteristics of negotiation and business meetings, approaches important stages of negotiation
Preparation for the Meeting
- obtaining information about the client setting negotiation conditions (place, time, participants) identifying the client's negotiation position and estimating negotiation approaches defining the maximum, minimum and optimum result of the negotiation removing personal blocks and gaining motivation and self-confidence before the meeting
Meeting: First Contact
- what is important at the first meeting? how to create the best "first impression" introductory rituals and primary calibration of the partner nonverbal communication: use of space, position, seating 1. what a handshake says 2. posture 3. gaze and facial expressions 4. proxemics of the environment partner calibration: positional response identification of the client's negotiation style
Meeting: Sales Conversation
- Techniques for starting sales conversations 1. small talk 2. questions and how to ask them Monitoring speaking style and identifying the type of negotiator Verbal mirroring, initial argumentation style Active listening techniques Conversation with the client: 1. arousing interest and creating client needs 2. working with silence 3. concessions, offers and rules for their use 4. negotiation techniques 5. handling objections 6. crisis situations in a conversation and tools for solving them
Self-defense in Negotiation
- how to identify manipulation in a conversation clarification of meanings (generalization, reduction or simplification of meaning) assertiveness and working with an aggressive client mental hygiene of the negotiator
Activities Focused on Skills Training
- role plays, discussions, dialogues
Module 3: Presentation Skills:
- forms and elements of a presentation how to make a good first impression during a presentation target group - listeners and their information processing styles presentation structure - introduction, body, conclusion how to formulate your ideas concisely visual aids - principles of information visualization self-presentation - verbal and nonverbal expression how to respond to questions from the audience confidence during presentation - how to present persuasively and defend your solution what to do and what not to do during presentations action plan: increasing the level of one's own presentation.
Module 4: Professional Telephone and Email Communication:
How to Communicate Through Media, Options, Advantages and Disadvantages
Communication Processes by Phone and E-mail
How to Achieve the Desired Communication Effect
- structure of a telephone address, techniques of effective telephoning (providing information, identifying needs, engaging the partner), conclusion of a telephone conversation and evaluation of the call, creation and structure of an effective message, persuasive message in four steps
Solving Critical Situations During Telephoning
- managing the conversation, handling communication with different personality types, use of tone and pace of speech, motivating the partner
Security of Telephone and E-mail Communication, Risks and Their Elimination
Ethical and Legal Restrictions of Telephone and E-mail Communication
Professional Telephoning
- Structure of a phone call (introduction, conversation, conclusion) Structure of self-introduction, Most frequent mistakes during a telephone conversation, Preparation for telephoning: arguments, questions
Telephone Conversation
- Typology of callers, Ways of dealing with them, Communication styles, Negotiation techniques for a telephone conversation, Nonverbal communication during telephoning
Conclusion: Summary, Motivational Phrases, Farewell
- Paraphrases and summaries, Motivational phrases, Reference to activity after the conversation ends, Evaluation of the phone call
Professional E-mail Communication
- Rules for writing messages, Instructions and practice of techniques for writing effective e-mails, Most frequent mistakes in writing messages, Recommendations for preparing the structure of messages
Handling Crisis Messages
- Providing information by e-mail, Complaints and claims
Module 5: Assertive Communication:
Definition of Assertiveness
- What assertiveness, aggression and submissiveness are
Philosophy of Assertiveness
- assertive rights and techniques, risks of non-assertive/passive, aggressive/manipulative behavior, emergence of disagreements and conflicts, behavior in limit situations
Types of Reactions
- comparison of assertive and non-assertive behavior, advantages and disadvantages
Types of Conflicts and Options for Solving Them
- Ability to say "no", ask for a favor, accept praise, criticism, etc. Managing emotionally tense situations through assertive techniques
Modeling Situations and Practicing Problem Situations
- short theoretical inputs, situation modeling, questionnaire methods, guided discussion, extensive feedback...
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Professional Purchaser
Price incl. VAT
307.50 €
Current VAT 23%
Duration
Day: 1 day · Evening: 2 days · Weekend: 1 day
Course overview
The Professional Purchaser training is intended for employees of purchasing departments, independent purchasers and employees who are entrusted with any purchasing.
Minimum input knowledge
No special requirements are required.
Output knowledge
After completing the course, you will improve your ability to search for the most suitable suppliers, learn to determine the role and position of purchasing in a company and determine the need in terms of quantity, quality, price and delivery time.
Training syllabus
Purchasing - Key Factor in Increasing Profit
- position of purchasing and logistics in the organizational structure of the company setting goals of purchasing and logistics new trends in the area of purchasing
Managing Relationships with Suppliers in the Purchasing Chain
- specification of quantities and deadlines of deliveries and services process of requirements specification and delivery planning purchasing risks - how and where suppliers can influence the company creation of supplier strategy
Selection and Evaluation of Suppliers
- criteria for evaluating a potential supplier identification, research and searching for suppliers methods of supplier evaluation evaluation of financial capability SWOT analysis (strengths and weaknesses) of suppliers recording information about suppliers evaluation of suppliers verified by you updating the evaluation of supplier risks supplier relationships and contract types
Purchasing Process
- receipt of delivery, invoicing, papers and documentation concept of quality compliance costs per order and for inventory
Inventory Creation in the Supply Chain
- content and goal of inventory management warehouse operations and warehouse inventory average stock, minimum stock management and planning of warehouse inventory inventory systems
Proposals for Improving Purchasing Activities in Your Organization
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Negotiation Skills I.
Price incl. VAT
252.15 €
Current VAT 23%
Duration
Day: 1 day · Evening: 2 days · Weekend: 1 day
Course overview
The Negotiation Skills I training is intended for everyone who is concerned whether they will succeed in negotiation, who fear manipulation or quickly succumb to stress, stage fright and pressure. Getting to know the other side can help them gain confidence and find a way to withstand pressure and manipulation. Every conversation with the intention of gaining something, as well as a conversation to which we are invited for unknown reasons, represents a more or less typical negotiation. We negotiate in our profession, in the family and in interest groups... The program is a suitable part of Negotiation Skills II training, therefore it is also suitable for managers, executives, marketing employees and salespeople, corporate negotiators, employees of state and public administration, and first-contact employees dealing with clients - the public.
Minimum input knowledge
No specific input knowledge is assumed.
Output knowledge
After completion you will be able to negotiate professionally and assertively, plan a strategy, decode unconventional negotiation skills and defend yourself against manipulation, handle basic tactical variants of negotiation with demanding partners, present yourself convincingly and assertively, and learn to use your rhetorical skills.
Training syllabus
Negotiation
- Definition of the term Types of negotiation: Integrative, Distributive Negotiation styles Strengths and weaknesses of a negotiator Basic prerequisites for successful negotiation
Preparation for Negotiation
- Negotiating parties Discussed topics Interests Motives and positions Setting goals: BATNA and ZOPA Resources and concessions Go-to partner Negotiation levers
Structure of Personal Meetings
- Introduction Analytical phase Argumentation phase Decision-making phase Closing Record
How to Argue Appropriately
Managing Difficult Situations in Negotiation
Specifics of Online Meetings/Negotiation
Negotiation in a Group
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Negotiation Skills II.
Price incl. VAT
307.50 €
Current VAT 23%
Duration
Day: 1 day · Evening: 2 days · Weekend: 1 day
Course overview
The Negotiation Skills II training is intended for managers, executives, marketing employees and salespeople, corporate negotiators, employees of state and public administration, and first-contact employees dealing with clients - the public. Furthermore, for spokespeople, representatives of trade unions or non-profit organizations, but also for everyone interested in the issue.
Minimum input knowledge
No specific input knowledge is assumed.
Output knowledge
Output knowledge is not available yet.
Training syllabus
Training Content
- before you start (Setting favorable negotiation conditions) what is negotiation? When is negotiation possible? attitudes toward negotiation negotiation strategies negotiation tactics preparation for negotiation (Do we want and can we negotiate?) COST principle (Is negotiation worth it?) negotiation based on maintaining position - own advantage /hard practices/ negotiation based on interests - convergence of positions /soft practices/ forces in negotiation negotiation - threats concessions in negotiation how to break a deadlock? behavior during negotiation individual stages and steps of negotiation setting negotiation goals reconnaissance of the other side's needs procedure and stages of negotiation behavior during negotiation what top negotiators do negotiation as discovery how to argue
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Practical Business Skills
Price incl. VAT
233.70 €
Current VAT 23%
Duration
Day: 1 day · Evening: 2 days · Weekend: 1 day
Course overview
The Practical Business Skills training includes all essential steps of a business negotiation, which in a real situation often take place over a longer time interval. We sell not only a specific product, but also our own ideas, projects and ourselves. The offer is large and everyone sells! The question is how to sell so that the others buy. It is not enough only to present your product. We must be able to ask questions, analyze them, create a specific solution, and realize who our client is - the person who decides. Today it is no longer enough only to claim that our company or products are the best.
Minimum input knowledge
No specific input knowledge is assumed.
Output knowledge
After completing the course, you will know methods and techniques for conducting a business conversation, you will be able to estimate the partner and decode verbal and non-verbal signals, you will be able to prepare a strategy and conduct a business conversation in favor of the company. Your business presentation will have the correct structure and you will appear confident and professional. Each participant receives training materials of approximately 30 pages on the training topics and, after completing the training, receives a Certificate of Course Completion.
Training syllabus
Structure and Phases of a Business Conversation
Negotiation Techniques and Tactics
- behavior change techniques, how to identify customer needs, active listening, basic types of negotiators and partners and how to estimate them, how to uncover untruths and tactical "tricks", pressure tactics and defense against them, handling unfair tricks, handling objections, types of objections, using objections to support sales, creating, reading and using buying signals to close a deal, paths to agreement based on the principles of satisfying both parties
Methods and Techniques
- short theoretical inputs, questionnaire methods, brainstorming, self-diagnosis, case studies, extensive feedback