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Courses for assistants
Category overview
Assistant courses
The assistant is often the first contact between your company and clients, so the first impression and seamless communication are important. We have therefore prepared several trainings for you, which will help your assistant to manage her work per unit.
Select from the menu:
Success comes through the secretariat - A successful assistant is a rarity for any thriving business. It creates an atmosphere among co-workers and the professional appearance spreads the company's image among its partners. At the Success Coming through the Secretariat training, we will help you identify your weaknesses and strengths in the field of communication, improve your overall self-presentation and practice important rules of etiquette.
Non-conflicting assistant - The Non-conflicting assistant course is designed for assistants and executive assistants to show you different types of workplace communication and options prevention, resp. conflict resolution.
Time and Stress Management for Assistants - Can an assistant be the master of her time? If you are interested in the answer to this question, you are right here. We will look at how to manage time properly, what to do, how to reconcile our own needs with the needs of the environment. We will look at the issue of time from the appropriate depth and from the point of view. In the second part, we focus on the stress in the life of the assistant. How to eliminate it, but also manage it. You will get practical tips for building your own resistance to stress, you will try selected relaxation techniques.
You will find the training syllabi by each individual course.
The advantage of database training in Macrosoft s.r.o. is that there are usually smaller groups of trainees. Experienced lecturers are a guarantee of thorough adoption of the curriculum with emphasis on the needs of clients. During the training, of course, there is also room for questions that interest clients in practice. Other benefits that our clients appreciate include comfortable, bright and spacious training rooms, as well as refreshments during breaks. Upon completion of the course, which takes place in a relaxed atmosphere, each participant will receive a Macrosoft training graduate certificate. Macrosoft certifications are widely accepted by employers, including large organizations and companies.
Contents
Active courses: 4
Price incl. VAT
783.51 €
Current VAT 23%
Duration
Day: 3 days · Evening: 6 days · Weekend: 3 days
Course overview
The modular training program Academy for Assistants - Key Skills includes courses focused on the effective management of work processes in the secretariat, in the office or when assisting executive members of the company. The package consists of three courses: Communication Skills - Assertive Communication with a duration of 1 day Professional Telephone and E-mail Communication with a duration of 1 day Time and Stress Management with a duration of 1 day. Note: The modular training program contains several training days, with a time gap between them. The course start is listed in the dates; we will inform you about the other dates. For information about the dates of individual program modules, please contact us.
Minimum input knowledge
Secondary school education with a school-leaving examination and mastery of the basics of ordinary work on a computer are expected.
Output knowledge
You will understand methods of communication, business protocol, the rules of correct telephoning and you will also learn to act assertively and professionally. Time and stress management will bring a combination of two of the strongest areas of managing your internal factors: time and stress. This program is an ideal source of experience and skills immediately usable in practice.
Training syllabus
Module 1: Communication Skills - Assertive Communication
- Correct, helpful communication as the basis for creating healthy interpersonal relationships in the workplace Communication process Building trust and persuasiveness Communication channels (emphasis on the unity of verbal, vocal and nonverbal communication) Personality typology Personality typology according to four types of energy, temperament Personality test Why we get along better with some people and not with others. Practical advice and instructions on how to work with differences How to recognize what someone needs and choose a suitable type of communication based on what has been found Similarity/difference of communication between individual personality types. Application of typology principles in various aspects of an assistant's work. Professional behavior, business etiquette. Principles of polite behavior, etiquette and ethics in the workplace
Module 2: Professional Telephone and E-mail Communication:
Professional Telephoning
- Structure of a phone call (introduction, conversation, conclusion) Structure of self-introduction, Most frequent mistakes in telephoning, Preparation for telephoning: arguments, questions
Telephone Conversation
- typology of callers, ways of dealing with them, communication styles, negotiation techniques for a telephone conversation, nonverbal communication during telephoning
Conclusion: Summary, Motivational Phrases, Farewell
- Paraphrases and summaries Motivational phrases, reference to activity after the conversation ends Evaluation of the phone call
Professional E-mail Communication
- Rules for writing messages Most frequent mistakes in writing messages Recommendations for message structure
Handling Crisis Messages
- Providing information by e-mail, Complaints and claims, How to write an effective e-mail
Module 3: Time and Stress Management
Time Planning - Time Management
- four generations of effective time organization setting goals and management by objectives Eisenhower principle performance curve, concentration curve, biorhythm Pareto principle "ABC" method cause and effect diagram (Ishikawa diagram) time thieves and their elimination proactivity and reactivity
Self-management - Stress Management
- life values and circle of life goals self-knowledge - career anchors and managing one's career aligning life and work priorities, stress and a person's environment active handling of one's own mental energy what stress is, importance of stress, how stress arises, what the consequences of stress are, stress management techniques identification of one's own stressors, hidden and visible symptoms - stress triggers self-diagnosis of stress level types of stress reactions, ability to recognize and anticipate them short relaxation techniques short theoretical inputs, group exercises and situation modeling, self-diagnosis, guided discussion, practice of short relaxation and activation techniques Action plans for personal development
Price incl. VAT
1 220.80 €
Current VAT 23%
Duration
Day: 5 days · Evening: 10 days · Weekend: 5 days
Course overview
The Academy for Assistants - Comprehensive Skills modular training program includes courses focused on effective management of secretariat work processes, in the office or when assisting executive members of a company. The package consists of five courses: Communication Skills - Assertive Communication in the scope of 1 day Assistant - Office Manager in the scope of 1 day Professional Telephone and E-mail Communication in the scope of 1 day Time and Stress Management in the scope of 1 day Stress Management and Building Resilience in the scope of 1 day Note: The modular training program contains several training days, between which there is a time interval. The start of the course is listed in the dates; we will inform you about further dates. For information about the dates of individual program modules, please contact us.
Minimum input knowledge
Secondary education with a school-leaving examination and mastery of the basics of routine computer work are expected.
Output knowledge
You will understand methods of communication, business protocol, rules of correct telephoning and also learn to act assertively and professionally. Time and stress management will bring a connection of the two strongest areas of managing your internal factors: time and stress. This program is an ideal source of experience and skills immediately usable in practice. You will also learn how to manage stress and build resilience, which will fundamentally help you handle demanding situations brought by work in the secretariat
Training syllabus
Module 1: Communication Skills - Assertive Communication
- Correct, accommodating communication as the basis for creating healthy interpersonal relationships in the workplace Communication process Building trust and persuasiveness Communication channels (emphasis on unity: verbal, vocal and non-verbal communication) Personality typology Personality typology according to four types of energy, temperament Personality test Why we understand some people better and others less. Practical advice and instructions on how to work with differences How to recognize what someone needs and, based on the finding, choose a suitable type of communication Similarity/difference of communication between individual personality types. Application of typology principles in various aspects of assistant work. Professional behavior, business etiquette. Principles of polite behavior, etiquette and ethics in the workplace.
Module 2: Assistant, Office Manager
- Scope of the function: mission, support in activities, assigning and delegating work Subject of activity: Management work, analytical-synthetic, information and communication, material-technical
Personality:
- qualification prerequisites, personality profile, qualities, professional competencies, elimination of negative aspects of the function
Orientation in the Company - Corporate Identity
- (Corporate Design, Corporate Communication, corporate culture)
Business Etiquette
- business clothing, introductions, forms of address, informal/formal address at the workplace, dining, Language of business cards, gifts, promotional items company events
Module 3: Professional Telephone and E-mail Communication:
Professional Telephoning
- Structure of a phone call (introduction, conversation, conclusion) Structure of introducing yourself, Most common mistakes when making phone calls, Preparation for telephoning: arguments, questions
Telephone Conversation
- typology of callers, ways of dealing, communication styles, negotiation techniques for a telephone conversation, non-verbal communication during telephoning
Conclusion: Summary, Motivational Phrases, Farewell
- Paraphrases and summaries Motivational phrases, reference to activity after the conversation ends Evaluation of the phone call
Professional E-mail Communication
- Rules for writing messages Most common mistakes when writing messages Recommendations for message structure
Resolving Crisis Messages
- Providing information by e-mail, Complaints and claims, How to write an effective e-mail
Module 4: Time and Stress Management
Time Planning - Time Management
- four generations of effective time organization setting goals and management by objectives Eisenhower principle performance curve, concentration curve, biorhythm Pareto principle "abc" method cause-and-effect diagram (Ishikawa diagram) time thieves and their elimination proactivity and reactivity
Self-Management - Stress Management
- life values and range of life goals self-knowledge - career anchors and managing one's career harmonizing life and work priorities, stress and a person's surroundings active handling of one's own mental energy what stress is, the meaning of stress, how stress arises, what the consequences of stress are, stress management techniques identification of one's own stressors, hidden and obvious symptoms - stress triggers self-diagnosis of stress level types of stress reactions, ability to recognize and predict them short relaxation techniques short theoretical inputs, group exercises and modeling situations, self-diagnosis, guided discussion, practice of short relaxation and activation techniques Action plans for personal development
Module 5: Stress Management and Building Resilience:
Resilience and Stress Management:
- Psychological and mental resilience, inner strength that enables us to manage changes, life challenges, goals, failures and come out of these situations strengthened.
Four Pillars of Resilience
"Psychological Immune System"
Performance and Stress
- - What stress is: positives/negatives
Burnout and Its Stages
Stress Triggers in the Workplace
Building Personal Resilience
First Aid in Stressful Situations
How to Understand and Work with Anxiety and Fear
- Anxiety and fear (difference)
- When I can handle it myself, when to seek professional help
- Why we tend toward negativity
- Why we are afraid not to be afraid
How to Reduce Threats
- (real and unreal), strengthen my real resources that enable me to face threats
How to Face Challenges Dealing with Changes
- - helping yourself and others in managing changes
How to Make Decisions in Times of Uncertainty
Coping Strategies for Managing Changes
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Assistant, Office Manager
Price incl. VAT
239.85 €
Current VAT 23%
Duration
Day: 1 day · Evening: 2 days · Weekend: 1 day
Course overview
A successful assistant or office manager is a rarity in every prospering company. They effectively manage the operation of the office, administer administrative processes, create a collegial atmosphere and, through professional conduct, spread the company's image among its partners. In the course you will learn about your weak and strong points in the area of communication, improve your overall self-presentation and practice important rules of etiquette.
Minimum input knowledge
Secondary education with a school-leaving examination is expected
Output knowledge
After completing the training you will know how to develop your personality with the aim of becoming a successful assistant, how to take care of your appearance, how to communicate correctly and resolve stressful situations, how to use time management, office management and how to successfully handle company correspondence.
Training syllabus
1. Introduction to the Course
- Welcome to the course, which is designed specifically for you, assistants and office managers, so that you become even more professional and effective in your work. This course will guide you through the key skills and abilities you need to handle everyday challenges and to always be ready to resolve any situations calmly and professionally.
2. Professionalism in the Role of Assistant
- What does it mean to be a professional assistant? Find out how professionalism is reflected in your everyday work. We will go through important aspects such as behavior, ethics and responsibility.
Your Strengths
- You are organized, can solve problems effectively and manage communication at a high level. These strengths are the basis of your success.
Potential Weaknesses
- How to cope with the risk of burnout, monotony and high demands for accuracy and reliability.
Important Qualities of an Assistant
- Reliability, thoroughness, discretion, empathy and assertiveness - everything that will help you stand out.
Key Skills
- Time management, effective communication, technical skills, multitasking and stress management. These abilities will make you indispensable.
3. Etiquette and Self-Knowledge
- Workplace etiquette How to behave, dress and communicate correctly in various work situations. Etiquette is the basis for a professional image.
Self-Knowledge Through Feedback
- Learn how others perceive you and how to use feedback for personal development. Exercise Provide feedback to each other with your female and male colleagues so that you find out what you can work on.
4. Communication
- Basics of effective communication Learn how to communicate clearly and effectively, including active listening and asking questions correctly. Exercises Work on simulations of work situations where you will practice active listening and effective communication.
Importance for Your Work
- You will find out why these skills are key to success in your role.
5. Non-Verbal Communication
- Basic information about non-verbal communication Body language, facial expressions, eye contact and tone of voice can say more than words. Exercises Learn to read and correctly interpret non-verbal signals in various situations.
Discussion
- Together we will examine the influence non-verbal signals have on successful negotiation and how you can use them to your advantage.
6. Resolving Negative Aspects of Assistant Work
- Problem identification What are the common challenges in your work and how to manage them effectively.
Solutions
- Techniques for avoiding stress, excessive workload and ineffective time management.
7. Action Plan for Improving Professionalism
- What can you do for yourself? Create a personal improvement plan that will help you achieve a higher level of professionalism. This plan will contain specific steps to strengthen your strengths and work on weaknesses.
8. Conclusion and Course Evaluation
- Together we will summarize what you learned during the course. You will provide us with feedback on the course and we will discuss your personal experience.
Exercises and Tasks During the Course:
- Simulations of real situations where you will practice new skills. Feedback from other participants and discussions. Independent tasks for improving communication and organizational skills. Creating a personal action plan at the end of the course. The aim of this course is to improve professional abilities and gain tools for managing work processes more effectively. Together we will focus on your personal growth and development so that you can be even more successful in your work.
Price incl. VAT
234.93 €
Current VAT 23%
Duration
Day: 1 day · Evening: 2 days · Weekend: 1 day
Course overview
Do you know "Who is Who" in your company? And we do not mean the level of seniority or job position. If you want to find out, come to the course for assistants, where we will help you understand first yourself, then your surroundings and, based on what is found, choose the right approach. Through a simple typological analysis, you will better understand your own reactions and easily orient yourself in the needs of your surroundings. We will talk about the principles of interpersonal communication, which is the key to creating a helpful and friendly working atmosphere. We will help you find the right approach to superiors, colleagues, visitors or business partners, which will lead to the desired result of your work. Knowledge of business etiquette will guide you without problems through situations in your office without having to hesitate about how to behave in a given situation. It will underline your professionalism and you will provide your surroundings with the right image of you and your company.
Minimum input knowledge
No specific input knowledge is assumed.
Output knowledge
Output knowledge is not available yet.
Training syllabus
Correct, Helpful Communication as the Basis for Creating Healthy Interpersonal Relationships in the Workplace
- Communication process Building trust and persuasiveness Communication channels (emphasis on unity: verbal, vocal and nonverbal communication) Communication (personal, remote: e-mail, telephone)
Personality Typology
- Personality typology according to four types of energy, temperament, Personality test, Why we get along better with some people and not with others. Practical advice and instructions on how to work with differences, How to recognize what someone needs and, based on what is found, choose a suitable type of communication Similarity/difference of communication between individual personality types, Application of typology principles in various aspects of assistant work
Professional Behavior, Business Etiquette
- Principles of polite behavior, etiquette and ethics in the workplace